Our Commitment to Your Privacy

Your privacy at BP9 is very important to us. We know that your personal information is important to you, because it is for that reason that you give it to us and trust that we will keep it safe and use it appropriately. This Privacy Policy describes in detail the types of information we collect from you when you use our website, mobile applications, and other services.

While you are under no obligation to provide us with information about yourself, we will need some personal information in order to offer you some of the products, support and services we provide as herein discusse. This means we are considerate about how we process and deal with your personal data and are fully compliant with Singapore’s Personal Data Protection Act (PDPA). 

We gather personally identifiable information from you so that we can provide you with a safe, smooth, efficient and customized environment and experience and fulfill your request, and we collect only the information that we find necessary for achieving this purpose, except if the collection is specified by applicable law. We do not disclose your personal information to third parties for their marketing and advertising purposes without your consent and nothing in this Policy restricts our sharing of general, non-individual information, including to third parties, as detailed in this Policy.

When We Collect Your Information

We source your personal information at various points while rendering services to you at BP9. This enables us to offer you a smooth and secure access to our services. These are some of the milestones where we collect your data:

• When you sign up for an account: We receive and store the information that you provide, including your name, email address and any other information that you add to your profile, in order to create your account and verify you securely.
• When you play games: We collect information about your gameplay, bets placed, winnings and losses, and your game-play, so that we can improve our services and tailor them to your interests as well as to ensure that third-party operators who offer or promote our services ensure fair play.
• When you deposit and withdraw: To safeguard your funds and meet our regulatory obligations, we must store certain payment information and transaction details securely.
• When you contact our customer service: If you communicate with our customer service department, we’ll process your lessons to the extent needed to help answer your questions or resolve your issue and record the interaction for us to learn or improve our service.
• When you visit or interact with our site: To help us make your experience on our site more interesting and useful, we may collect technical information about the way you interact with our site such as your IP address, device type, and browsing behavior.

We collect this information to keep our environment safe, deliver personalised features, and meet our legal obligations. We only gather what we need and we treat your data responsibly. 

What Information We Collect

At BP9 we are committed to collecting only information that is necessary for us, as we do not wish to become intrusive. We collect only the information required to deliver a fun and secure gaming experience, in accordance with all relevant laws and regulations. We may gather your information in any of the following ways:

• Personal information you put into the website: This will be your full name, contact details of a telephone number and an email address, and your official I.D information for when do account verification, and for legislative compliance.
• Payment and Financial information: We collect your payment details when you deposit or withdraw money via us in order to securely handle your deposits and withdrawals including bank details, credit card numbers, credit card expiry date, your CVV2 code and your transaction history. 
• Login Information and Device Data: We receive information when you log in, including but not limited to, your username and password, IP address, device type, device ID, type of browser, and OS type to help verify and authenticate your identity, to keep your account secure, and to optimize our Services for your device.
• Gaming History and Preferences: Only to personalize your experience and ensure fair play, we collect game history (bets, wins, and losses), time you spend playing games, and gameplay, game type and game play feature preferences. 

Your data is kept extremely confidential and is used for purposes which have been clearly stated in this privacy policy below only. 

How We Keep It Safe

BP9 is committed to maintaining the privacy of your personal information. We employ industry- leading encryption methods to protect data transmitted, keep the servers that store your data secure with multiple layers of physical and electronic security, and prevent the access to the information by unauthorized personnel. Our dedicated security team is constantly auditing our systems for potential suspicious activity and creating new security protocols to mitigate emerging threats so that your data is always safe and secure.

Your Rights

At BP9, you control your own personal information. You can ask to see and update information we hold about you at any time. You can also ask us to erase your account information based on applicable law. You also have the right to receive the communications in an alternative format, and to unsubscribe from promotional messages or marketing communications. If you have concerns or questions about your data or privacy, you can contact our Customer Service team: we’re here to help. 

About Cookies

BP9 uses cookies and other similar technologies to improve your browsing experience and the functionality of our site. These small files help us remember your preferences, authenticate you and keep your data secure, and help us know how well our website is performing. Of course, you can disable cookies in your browser settings, but some features of the site may not function properly without them.

Updates to This Policy

From time to time, we may make changes to this Privacy Policy to reflect changes in our practices or the law. We will provide you prior notice in the form of a post on our website or an email. Please review this policy periodically and become aware of modifications. 

Talk to Us

And if you have any questions, or concerns, or if you need help exercising your privacy and personal information rights, we’re here for you. You can contact our customer support whenever using these services:

• Email: [email protected]
• Phone: +65 1234 5678
• Live Chat: We are available on our website 24/7

We care about your privacy and are here to help make sure you receive the assistance you need quickly and effectively.